Helpful Hints for Resolving Customer Service Complaints

If you have a customer service complaint with your registrar concerning a domain name renewal, unlocking a domain name, updating contact information, or a similar issue, you should first try to resolve it with that registrar. Contact information for all ICANN-accredited registrars is posted at http://www.internic.net/contact.html.

If you cannot resolve your customer service complaint with the registrar, you should contact the appropriate consumer protection agency that addresses customer service complaints in your jurisdiction.

Although ICANN does not resolve individual customer complaints, ICANN monitors complaints received through this system to ensure that registrars comply with their accreditation agreements.

ICANN is a technical-coordination body. Its primary function is to promote stable operation of the Internet system of unique identifiers.

Please click the link which best describes your complaint or dispute:

• If you are trying to resolve a complaint related to inaccurate WHOIS data
• If you have a dispute involving the requested transfer of a domain name from one registrar to another
• If your complaint concerns an unsolicited renewal and transfer request
• If your complaint concerns an unauthorized transfer of your domain name
• If you believe someone is using your trademark in a domain name
• If your complaint is about SPAM or computer viruses
• If your complaint is about the content of a website
• If the company that registered your domain name is not in the accredited registrar directory.
• If you are trying to resolve a dispute concerning a service provided by your registrar
  • Failure to answer phones or respond to email messages
  • Financial Transaction Issues