If your complaint concerns a failure to answer phones or respond to email messages

It is not within ICANN's mission to address any customer-service related matters that fall outside of the Registrar Accreditation Agreement (RAA). Complaints about a registrar's performance that can not be resolved with a registrar may be addressed by private-sector agencies involved in addressing customer complaints (i.e. The Better Business Bureau at http://www.bbb.org/; The International Consumer Protection and Enforcement Network at http://www.icpen.org/). If you believe your complaint concerns an illegal matter contact the appropriate law enforcement agency (which will vary depending on jurisdiction) or you may consult an attorney for legal advice.

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